Help Center

The help center is your source for information about 5Dimes.  We provide real-time customer support and are available around-the-clock to assist you with any questions or problems.  For quick answers, go to the Live Help, option.  We are also available by e-mail and telephone.  Customer service is priority one at 5Dimes, and we'll be happy to assist you.

Frequently asked questions.

Joining
Q: I am 17 years old.  Can I wager?
A: All customers of 5Dimes Sportsbook & Casino must be at least 18 years old.

Q: What are your hours of operation?
A: We are open for wagering 24 hours a day, 7 days a week.  We also have trained customer service representatives available around the clock. 

Q: How long have you been in business?
A: Since 1998.

Q: What does it cost to join 5Dimes?
A: There are no membership fees or cost to join. 

Q: How do I get started?
A: To register, click here and fill out our registration form.  From there, you can log in and fund your account or play free casino games.

Q: I am having problems logging in, why?
A: Double check to make sure you're using the correct username and password.  Usernames are formatted as such: 5D1701234.  If you continue to experience problems, contact via Live Help,   e-mail, or telephone (1-800-305-3517).

Q: Can I get a reference?
A: Visit our testimonials page.  It is full of actual statements from 5Dimes players.

Money
Q: What is the minimum deposit?
A: The minimum deposit is $50.

Q: Do you have staff located in the U.S.  who can take my money and pay me my winnings?
A: All transactions take place outside of the United States.  Funds can be sent to you in a variety of ways.  Visit our Funding Methods page for more information.  Your funds can arrive right at your doorstep or in your bank account.

Q: Do you offer comps or bonuses?
A: Yes, we offer a wide variety of rewards to new and existing customers.  For a list of current promotions, visit our Rewards and Promotions Page.

Q: How can I make a deposit?
A: Currently we accept a wide selection of funding methods.  For complete depositing details, visit our Funding Methods.

Q: How can I make a withdrawal?
A: Withdrawals can be requested via a wide selection of methods.  Withdrawals are available 7 days a week.  Please visit our Funding Methods page for details and applicable fees.

Q: Is the money in my account U.S.  Dollars?
A: Yes, all customer funds are maintained in United States currency.

Q: Can I bet on credit?
A: All wagering requires funds to be posted to your account in advance.

Types of Wagering
Q: Which wagering services do you offer?
A: 5Dimes offers players a full sportsbook with reduced juice offerings, an incredible variety of casino gaming options, skill gaming, lottery, a poker room and a complete racebook.

Q: What sports can I bet on?
A: Our wagering options are extensive.  Just some of the sports available for wageringinclude, but aren’t limited to, NFL, CFL, NCAA Football, NBA, NCAA Basketball, NHL, MLB, Motor Sports, Boxing, UFC, MMA, Soccer (All Leagues), Tennis, Golf, Horse Racing, Volleyball, Snooker, Cricket and many more. 

Q: What types of sports wagers do you offer?
A: We offer straight bets, totals, if bets, rolling if bets, Asian handicaps, round robins, reverses, pleasers, parlays, propositions and an amazing selection of teasers/progressives.

Q: What is the minimum amount I can wager?
A: You may play the casino games for as little as 5¢.  The minimum bet in the sportsbook is $1.

Q: How do I contact the manager?
A: There is always a manager on duty to resolve any issues.  Please use Live Help,   e-mail or call us toll-free at 1-800-305-3517 and request to speak to a manager.

Q: What is the procedure if I want to close my account?
A: If for any reason you wish to close your account, it is easy to do.  Simply go to the cashier inside the casino or sportsbook and request a refund.  We will immediately refund your balance, less applicable withdrawal costs.  Should you wish to play with us again, reinstating your account also is very easy.  Please use Live Help,   e-mail, or call us at 1-800-305-3517.

Taxes
Q: Are my winnings reported to any government agency?
A: Absolutely not.

Q: What about taxes?
A: We cannot give you tax advice.  We have players from many countries around the world.  We recommend you seek the advice of a qualified advisor in your country of residence.

Agents and Commissions
Q: Can I be an agent and receive a percentage of my client's losses?
A: Refer to the 5Dimes Affiliate for the latest information on joint efforts with other business entities.  You also may call 5Dimes to discuss any joint ventures with a manager.

Q: Do I get money for sending you new customers?
A: Yes, we will credit your account with a free-play bonus for all new customers referred to us.  You may call 5Dimes to discuss personalized referral bonuses on an individual basis.

Browsers & Mobile Devices
Q: Which Internet browser should I use?
A: To maximize your playing experience at 5Dimes Sportsbook & Casino we recommend using the most current version of your preferred Internet browser.

Q: Is 5Dimes compatible with my mobile device?
A: Please visit 5Dimes.tv on your mobile device.  The sportsbook has been optimized to work with most mobile devices.

Privacy & Security
Q: Do you sell my information?
A: No.  Your privacy and security are our top priority.  We will not sell or share your information.

Q: Does 5Dimes partner with any other wagering companies?
A: Yes.  5Dimes has a partnership with the VietBet family of sportsbooks.  Please note that a customer is only permitted to have one account only with 5Dimes and the Vietbet family of sportsbooks. 

Still need an answer to your question?
We are here to help, so please do not hesitate to contact us via Live Help,   e-mail, or via telephone at 1-800-305-3517.  We are here 24 hours a day to answer your questions.

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